Customer Service Representative - North America
Location: Edmonton, AB Posted Date: November 8, 2014
Employer: To view company name. See instructions below Apply By: January 7, 2015
Employer Job Id: CareerMine Job Id: 1142198
Black Cat Blades Ltd. is an ISO Certified global manufacturer and distributor of ground engaging tools to international construction, mining and road maintenance industries.
Our Head Office in Edmonton is currently recruiting for a dynamic and dedicated individual who is looking to be a valued member and key contributor to our Customer Service Team.
Reporting to the Customer Service Manager, the successful candidate will focus on providing quality and prompt service to our distributors and manufacturing customers.
Primary Responsibilities Include:
Responsible for the day to day customer service related activities for both inbound and outbound orders
Provide product, quotations, and service information as requested by external and internal clients
Process orders, provide order confirmations and anticipated lead-times
Prepare and provide documentation as required by individual customers
Strive to deliver exceptional customer service through the anticipation of customer needs
Working closely with various departments to investigate and resolve issues & concerns
Establish and build customer relationships using a total quality philosophy
Report creation and analysis of customer service levels
Other duties as assigned
Other Skills and Qualifications:
Strong customer service skills, oral and written, with a demonstrated desire to engage in efficient, customer focused conversations that will lead to customer satisfaction
Exceptional organizational skills and capability of managing multiple tasks
Ability to work with a diverse group of individuals, both internal and external
A self-starter with the ability to make sound decisions
Strong analytic and problem solving skills
Commitment to continuous improvement, and a desire to excel and advance
Proficient technical knowledge with MS Office products
Prior experience with EDI and/or Navision would be an asset
Previous experience working in a manufacturing and/or distribution environment would be considered an asset
Education:
Completion of a post secondary degree or diploma or the successful completion of Grade 12 and 2-5 years of relevant customer service or inside sales experience.
Compensation:
Salary will be commensurate with education & experience
Comprehensive group benefits
A matched RRSP contribution plan
Profit sharing plan
If you are interested in joining our dynamic organization, please submit a cover letter and resume by 4:30pm on Wednesday, November 12th.
We thank all applicants for their interest however, only candidates identified for further consideration will be contacted.
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