INTERNATIONAL MOVE COORDINATOR

INTERNATIONAL MOVE COORDINATOR

Salt Lake City, USA
Salary negotiable
2 applications

Job type: Permanent, full-time
Date: Yesterday
Reference: 26065585
Duration: Permenent

Posted by Red Recruit Ltd More jobs from Red Recruit Ltd

International Move Co-ordinator – USA – VR/15166

One of our International Moving clients is looking for an International Move Coordinator to join their team based in USA.

Summary of Essential Job Functions of the International Move Co-ordinator


Assumes responsibility for the international move as soon as it comes in as an opportunity or lead, provides information as the customer needs in order to make a decision. Once the lead turns into a booked move, reviews the options for the international shipment and sees them through to completion.
Begins the role of personal move coordinator including an introduction call, initiating introductory materials, and providing a confirmation letter to the shipper/customer stating the proposed date and time to begin actual moving process.
Verifies that credit has been obtained with Credit and Collections prior to the move; if no credit, negotiates payment arrangements with the shipper/customer.
Continuously advises national/international accounts of move status.
Maintains communications from quote/survey through packing/loading with the originating agency to ensure that the portions of the move visible to the shipper/customer are managed professionally and on schedule.
Updates the status of the move through the process to ensure the shipper/customer has confidence in the process.
Communicates with the shipper/customer once delivery has been completed to ascertain the level of satisfaction.
Advises the shipper/customer of the contact person for any claims; transitions the shipper/customer to Claims in a professional manner.
Edits his/her contributions to the move file; ensures move file is complete (except for the signed delivery receipt) prior to referring it to Revenue Accounting for their review and invoicing activities.

Requirements of the International Move Coordinator


Attention to detail and ability to multi-task.
Able to prioritize responsibilities appropriately, and ask for help when necessary.
Strong customer service focus.
Ability to quickly establish a professional rapport with customers/shippers, sharing information and knowledge regarding move activities and building confidence through consistent communication and follow-through.
Experience working for a transportation or moving company.
Strong conflict resolution and oral communication skills.
Good business math, PC literacy, and ability to “close” a service.
Background of international shipping requirements, laws, and regulations.
Understanding of the flow of the moving process, including the ability to accurately determine move status at any point in time.
2 years’ experience in a move coordination or international move coordination role.
Bachelor’s Degree preferred.
Language skills (particularly Spanish, French, or Portuguese) desired.

If you wish to apply for International Move Co-ordinator, or for more information, please email your CV to the Removals team of Red Recruit at quoting reference VR/15166

Red Recruit is a specialist recruitment consultancy with global prominence in the Removals, Relocations, Shipping, Freight, Logistics and Finance industries. We provide an expert consultative, ‘project managed’ approach, which recognises the unique skills and talents of every candidate. Founded in 2002 and boasting increasing success, Red Recruit’s mission is to serve likeminded Clients and Candidates and be a collaborator in their growth and progression. We accomplish this utilizing our skilled approaches and methodologies and we offer tailored solutions to suit specific needs. Clients of Red Recruit are able to access a wealth of knowledge and experience via our recruitment consultants; many of whom possess extensive experience of their specialist sector.

Red Recruit offers services to the Office and Commercial Moving sector, Domestic Movers as well as Corporate and International Removal companies. We recruit Removals Sales Estimators, Removals Branch Managers, Removals Operations Managers, Move Coordinators, Office and Commercial Move Managers, Global Moves Specialists as well as many more. The types of vacancies within the removal industry that we specialise in include the following: moving company, moving and storage, commercial moving, international moving, office removal, commercial removal, international removal, removal company, moving services, office movers, business removal, fine art removals, fine art moving, export packing, fine art shipping and move management.